IT Services Engineer
We currently have a vacancy in our Hong Kong office for an experienced IT Services Engineer. The post holder will provide proactive IT support including installing and configuring computer systems, diagnosing hardware/software faults and solving technical and applications problems.
The key responsibilities for this post include:-
- Providing onsite and remote IT support to around 80 internal end users in Hong Kong, Shanghai and Singapore.
- Diagnosing and resolving issues relating to PC hardware, software and peripherals.
IT Services Engineer
- Building and deploying workstations and laptops.
- Server maintenance.
- Logging all incidents into the helpdesk system.
- Maintaining an asset register.
- Performing hands-on fixes, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
- Updating IT documentation, user guides and knowledge bases.
- Providing training for end users.
IT Services Engineer
The successful candidate must be fluent in both English and Mandarin with excellent customer service and communication skills, and the ability to resolve challenging user issues and build key working relationships. In addition to proven experience in an IT role with good technical knowledge of network and PC hardware in a .Wintel. environment, the post holder will also possess the following technical skills and expertise:-
- Microsoft Active Directory administration.
- Understanding of basic Microsoft Exchange administration.
- Diagnosis of Microsoft server logs.
- Solid understanding of domain networks and workgroups and remote support tools.
- Understanding of cabled and wireless networks and security.
- Virtual desktop & server environments exposure would be an advantage.
IT Services Engineer
- Experience of supporting the following applications/suites is preferred but not required:-
- Microsoft Office
- Autodesk AutoCAD; Revit; Max
- Adobe Design Tools
- Symantec Backup Exec
- McAfee Antivirus
- Blackberry Enterprise Server
IT Services Engineer
The post offers a competitive salary and benefits package.
If you feel that you have something to offer in this dynamic environment, please click Submit Resume/CV Please include a detailed CV/Portfolio with availability and salary expectations.